Refunds & Returns
- Returns Policy
1.1. We want you to be completely satisfied with your purchase from Star Vape. If you are not satisfied for any reason, you may return the unused and unopened product within 7 days from the date of purchase.
1.2. All returns must be accompanied by the original receipt or proof of purchase.
1.3. Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
- Refunds
2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 working days.
- Exchanges
3.1. If you received a defective or damaged product, we will replace it with an identical item. Please contact our customer service team at sales@starvape.com to initiate an exchange.
3.2. Exchanges are subject to product availability. If the item is out of stock, a refund will be issued.
- Damaged or Defective Products
4.1. If you receive a damaged or defective product, please contact us immediately with photos of the product and its packaging. We will provide instructions on how to proceed.
4.2. We reserve the right to refuse returns or refunds for products that have been used, opened, or not in their original condition.
- Cancellations
5.1. If you wish to cancel an order, please contact us as soon as possible. Once the order has been processed and shipped, it cannot be canceled.
- Contact Information
6.1. For all inquiries regarding returns, refunds, or exchanges, please contact our customer service team at sales@starvape.com
- Changes to the Refunds & Returns Policy
7.1. We reserve the right to update or change our Refunds & Returns Policy at any time. Any changes will be effective immediately upon posting on our website.